Faulty product
Organise proof of purchase, the fault, photos, contact attempts and the remedy requested.
Start this claimClaim types
Choose the issue that best matches what happened.
The builder adapts the evidence checklist, summary and messages to the type of consumer issue you select.
Refund refused
Record the refusal, the reason given, supporting evidence and your written request.
Start this claimWarranty refused
Bring warranty documents, dates, product details and the retailer’s response into one place.
Start this claimItem never arrived
Prepare order records, tracking events, expected dates and messages with the seller.
Start this claimItem arrived damaged
Index delivery photos, packaging condition, damage details and contact with the business.
Start this claimWrong item received
Show what was ordered, what arrived and the replacement or refund you are requesting.
Start this claimSubscription/cancellation issue
Track cancellation attempts, billing dates, terms and ongoing charges.
Start this claimBusiness ignoring complaint
Create a concise follow-up trail with clear dates and a reasonable response deadline.
Start this claimOther consumer complaint
Organise another supported purchase or service problem using factual details and relevant evidence.
Start this claimClaimBack AI helps you organise evidence, prepare complaint messages and understand common escalation options. It does not provide legal advice, does not act as a lawyer and does not guarantee any outcome.